LUMAI Support
A real person reads every message. Email hello@mar-ai.org and tell us what happened.
Setting up
LUMAI needs a Philips Hue Bridge (square, 2nd generation or later) on the same Wi-Fi network as your iPhone.
- On first launch, LUMAI looks for your bridge on the local network. iOS will ask for the Local Network permission — that permission is what lets the app find the bridge at all.
- When prompted, press the round link button on top of your Hue Bridge. That physical press is what authorizes LUMAI; there is no account to create.
- If the bridge is not found automatically, you can enter its IP address manually instead.
Common questions
- Do I need an account? No. LUMAI has no accounts and no sign-in.
- Does it work away from home? Not in this version. LUMAI talks to your bridge over your local network only.
- What happens to the looks I save? They are real Hue scenes stored on your bridge, so they also appear in the official Hue app.
- Is the microphone required? No. Hold-to-talk is optional and everything in LUMAI works without it.
- What data do you collect? None. See the privacy policy.
Still stuck
Email hello@mar-ai.org with your iPhone model, your iOS version, and what you saw. You can also reach us through the App Store support link on the LUMAI listing.
LUMAI is an independent app and is not a Signify app. Philips Hue is a trademark of Signify Holding B.V. This app is not affiliated with, endorsed by, or sponsored by Signify. For help with the Hue Bridge or Hue lights themselves, contact Signify.